At Tionna Boost, your satisfaction is our priority. We want you to feel confident when shopping with us at https://tionnaboost.store. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair refund and return policy. Please review the guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 30 days of delivery.
  • Proof of purchase (order number or receipt) must be provided.

Items that are not eligible for return include:

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Clearance.”
  • Opened or used items for hygiene-related products (e.g., bathroom accessories, faucets, etc.).

2. How to Initiate a Return

To request a return:

  1. Contact us via email at support@tionnaboost.store with your order details and reason for return.
  2. Our team will review your request and provide return instructions, including the return shipping address.
  3. Once approved, you are responsible for safely packaging the item to avoid damage during transit.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • In the case of defective or wrong items, Tionna Boost will cover the return shipping fees.

4. Refund Process

Once we receive and inspect your returned item:

  • If approved, we will issue a refund to your original payment method within 7–10 business days.
  • If the returned item does not meet the eligibility criteria, it may be sent back to you at your expense without a refund.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, you may return it (if eligible) and place a new order.

6. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 7 days of delivery with photos showing the damage or defect.
  • We will arrange for a replacement or full refund at no additional cost to you.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund. After this period, your order may already be in processing or shipping and cannot be canceled.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

Tionna Boost
Address: 1332 Vermont Ave NW, Washington, DC 20005, USA
Email: support@tionnaboost.store
Telephone: +1 202 300 9456